By scheduling an appointment with Royal Lash, you agree to the following policies. Please read carefully to ensure a seamless experience.
1. Scheduling & Deposits
- Bestie Deals & Promotions: Discounted services require full payment at booking (non-refundable).
- Standard Appointments: A $5 deposit (applied to your service) is required to secure your slot.
- Rescheduling: Deposit transfers once with 24+ hours’ notice.
2. Cancellations & No-Shows
- Late Cancels (<24 hours): Lose deposit or pay 50% of service fee.
- No-Shows: Forfeit deposit and may require prepayment for future bookings.
- Emergencies: Contact us immediately to discuss options (documentation may be required).
3. Late Arrivals
- Arriving >15 minutes late may result in:
- Shortened service (full charge applies), OR
- Rescheduling (late cancel fee applies).
4. Refunds & Service Guarantee
- Deposits: Non-refundable but transferable (see above).
- Dissatisfaction: Contact us within 48 hours for a fix (no cash refunds).
- Allergies/Patch Tests: Disclose allergies beforehand. We’re not liable for reactions if patch tests are declined.
5. Bestie Deal Terms
- Limited to one deal per client. Cannot combine with other offers.
- Valid only for booked services—no walk-ins.
6. Children & Guests
- No children/unaccompanied minors in the studio.
- 1 guest max per client (must wait in designated area).
Need to Cancel/Reschedule?
➔ Email: support@royallash.com
➔ Call/Text: +(44) – 7858 436817